Dedication to Your Success is My Mission

Empowering Businesses Toward Excellence

About Me

I'm a father, fitness enthusiast and I appreciate crafting a good Espresso shot!

Why Customer Success is My Passion

Empowering Others

Being able to help others achieve their goals and solve their problems brings me the most satisfaction.

Building Bridges

I get to establish strong connections with my customers and partners, and to be able to help them succeed.

Constant self-improvement

There's always an opportunity to learn something new. I get to expand my knowledge through interactions with my customers and partner teams.

Sense of purpose

The work I do gives me a sense of direction, knowing that my efforts are making a difference in the lives of others.

Be a Trustworthy and Experienced Guide

I strive to provide practical solutions for customers that deliver
immediate value, by identifying and prioritizing 'quick wins' that align with their goals.

Develop camaraderie

I have established strong relationships with my customers, not only benefiting their businesses, but also supporting their personal
successes.

For instance, it brings an added level of satisfaction when a customer is recognized for their accomplishments while using the selected platform.

Foster customer independence

While providing assistance is important, the ultimate goal of customer service is to empower the customer to fully utilize, master, and promote the product or tool in the long-term

Customer #1 - Building Mutual Trust

Multi-National E-Commerce Retailer with $14B Annual Revenue showing eroded trust of software platform and lack of measurable success.

Learn More

Customer #2 Harnessing rapid growth while saving costs

Leading Global Plastic Manufacturer with $20B annual revenue requiring multi-site expansion as operating costs increase

Learn More

In managed ARR over the course of my career (USD)

Average retention rate over my career

Largest Single Account Upsell

Managed Accounts with Happy Customers

Fortune 500 companies that I've contributed to

Personal customer relationships were built

What my colleagues say...

Current Manager

"Ed always does what is right for the customer and the company, leading every engagement with integrity and building trust across teams. He is also keen on helping people work together and feel welcome. Ed is always asking for feedback and tips for improving. Even in the fields where he is already doing a good job, he continues to search for opportunities to go to the next level."

CSM Peer

"Edward helped me start my career journey as a CSM by providing insight into relationship management, organization and product knowledge. I recommend Edward to any company who is looking for a self starting, and customer focused individual."

Toronto, ON, Canada